Welcome to Metra, the Chicago region’s commuter rail system serving six counties with 11 lines and 243 stations. For individuals and families relocating to Illinois, Metra offers a dependable and stress-free way to travel between the suburbs and downtown Chicago, avoiding traffic and providing a more relaxed commute.
This New Riders Guide will help you get comfortable with the Metra system—from tickets and schedules to onboard etiquette and best practices.
Understanding the Metra System
Metra’s network radiates from downtown Chicago’s terminals—Union Station, Ogilvie Transportation Center, Millennium Station, and LaSalle Street Station—out into suburban communities across northern Illinois.
Each line is identified by a color and terminates at a suburban endpoint. Trains generally run more frequently during weekday rush hours, with lighter service during evenings and weekends.
Best Practices for New Riders
Whether you're commuting to work or traveling for leisure, these tips will help make your Metra experience smooth and enjoyable.
1. Arrive Early
Plan to arrive at the station 5–10 minutes early, especially if:
- You’re unfamiliar with the station layout
- Parking may be limited
- You’re catching a rush-hour train
2. Know Your Boarding Location
Some stations have multiple platforms or tracks.Always check:
- Track numbers
- Direction of travel
- Overhead signs and announcements
3. Keep Your Ticket Ready
Whether you're using the Ventra app or a paper ticket, have it ready for the conductor to scan.
4. Use Priority Seating Considerately
Seats near doors are reserved for:
- Seniors
- Riders with disabilities
- Pregnant passengers
Move if someone needs the space.
5. Be Mindful of Quiet Cars
Many Metra lines designate a Quiet Car during rush hours.Expect:
- No phone conversations
- Very limited talking
- Low electronic volume
6. Stow Bags Safely
Use overhead racks or keep bags on your lap to avoid blocking seats or aisles.
7. Stand Clear of Doors
Let passengers exit before boarding.Avoid standing in doorways once on board—conductors need clear access.
8. Check for Alerts
Metra provides real-time notifications on:
- Delays
- Track changes
- Service disruptions
Find them on the Ventra app or Metra website.
9. Respect Personal Space
During peak times, trains can get crowded.Be courteous and patient, especially when boarding or exiting.
10. Know Your Stop
Announcements are made on board, but it helps to track your progress—especially at night or on unfamiliar routes.
Making the Most of Metra
Whether you're commuting to downtown Chicago, exploring new suburbs, or settling into Illinois life, Metra offers a safe, efficient, and reliable option for daily travel. By understanding the basics—and following these best practices—you’ll feel like a seasoned rider in no time.
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